SAFETY IS #1!
The safety of our gymnasts and coaches is our number one priority. All visitors/spectators should remain in the viewing area. No one is allowed on the gymnastic mats or equipment unless instructed by their coach.
Q. Can I stay to watch practice?
YES, we have a small waiting/viewing area. For safety reasons, visitors are asked to stay in the viewing area and off all equipment, pits and mats.
Q. When is tuition due?
Tuition is due BEFORE the 1st of every month. Tuition is based on ENROLLMENT, not attendance. There is a $15.00 late fee for payments made after the 1st.
Q. How should I submit my payment?
All customers set up auto draft with a credit/debit card or bank account for e-check through the customer portal.
Q. Is there a returned check fee?
Yes, it is $15 plus monthly tuition in CASH or your spot will not be held for that class.
Q. What happens if I miss a class?
When a child missed a class, a make-up token is applied to your account. If you are currently enrolled and miss a class, your child can make up in any open class at the same level. You can request a make up through the customer portal or contacting the office by calling 573/814-5000 or email at amiebutler@tiger-academy.com.
Q. How far in advance should we notify Tiger if we want to discontinue enrollment?
Please give us at least a ONE WEEK notice before the next month begins to adjust your account so that you will not be billed for the following month.
Q. What is your make-up policy if I miss practice?
If a student misses a class, a make-up token is automatically applied to your account. The make-up token expires 3 months from the date of absence. A make-up class can be requested through the portal or you can request via email at amiebutler@tiger-academy.com or give us a call at 573/814-5000.
Q. How will I know when my child advances?
The preschool classes (TAG Team- 2 yrs, Tiny Tots- 3 yrs & Tots- 4/5 yrs) are typically age-based. However, there are times when a child is not ready to be independent or may not have the attention span for a longer class. On the other hand, a child may be ready for more at a younger age. We do what is best for each child and their personal development.
In regards to the recreational program, regular evaluations typically occur every 2 months. However, structured evaluations are not required in order for a child to advance. Results from evaluations can be found in the customer portal. Evaluations last about 2 weeks. If your child is ready for a new challenge, you will be contacted by email or in person. For specific feedback, contact your child’s coach or email amiebutler@tiger-academy.com for assistance.
Q. Is food or drink allowed in the gym?
Please be responsible for the food and drink you bring into the gym. NO FOOD OR DRINK (other than water) IS ALLOWED PAST THE VIEWING AREA.
SAFETY IS #1!
The safety of our gymnasts and coaches is our number one priority. All visitors/spectators should remain in the viewing area. No one is allowed on the gymnastic mats or equipment unless instructed by their coach.
